Return Policy
We want you to be completely satisfied with our services. Please review our return and refund policy below.
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Service Satisfaction Guarantee
We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 14 days of project completion to discuss your concerns. We will work with you to address any issues and ensure your satisfaction.
Refund Eligibility
Refunds may be considered on a case-by-case basis for services that have not been delivered as agreed upon in the project scope. To be eligible for a refund, you must provide detailed feedback about the issues encountered and allow us the opportunity to resolve them first.
Important Note
All refund requests must be submitted in writing via email to info@designlinka.com with detailed information about your concerns.
Non-Refundable Services
Certain services are non-refundable, including but not limited to: completed custom development work, third-party software licenses, domain registrations, hosting fees, and consulting hours already rendered. Monthly subscription services can be cancelled at any time but are not eligible for partial refunds.
- Custom development work
- Third-party licenses
- Domain registrations
- Hosting fees
- Consulting hours
Refund Process
If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Project Modifications
Changes to project scope after work has begun may incur additional charges. If you wish to modify or cancel a project in progress, please contact us immediately. We will assess the work completed and provide you with options for proceeding or terminating the project.
Dispute Resolution
We are committed to resolving any disputes amicably. If you have concerns about our services or billing, please contact us directly at info@designlinka.com or call +1 (239) 273-5850. We will work diligently to address your concerns and find a mutually acceptable solution.
Return Process Timeline
Here's what to expect when you request a review or refund
Review Period
Contact us if you have any concerns about the delivered services
Assessment
We review your feedback and work on resolving any issues
Resolution
Revisions are made or refund eligibility is determined
Completion
Final approval or refund processing (if applicable)
Need Help?
If you have any questions about our return policy or need assistance, our team is here to help.
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST